Official deceptions
Walter Humes
Heather Brooke
One of the publishing successes of 2010 is a book by an investigative journalist, Heather Brooke, entitled 'The Silent State'. It has a provocative sub-title: 'Secrets, surveillance and the myth of British democracy'. Although Brooke is now based in London, she was originally from the United States and this perhaps gives her a useful ‘outside’ perspective on British political life.
She sees many contradictions in the claims that are made about the 'democratic' character of our public institutions. She first draws attention to the massive amount of information that the state holds about citizens, listing the many national databases that have been established. Some of these are undoubtedly useful and justifiable but the effectiveness of others is questionable and, in some cases, they have been set up without proper public scrutiny.
Brooke has particular concerns about the gathering of information about children and young people, some of which she suggests is contrary to the United Nations Convention on the Rights of the Child. But once databases have been established, those who maintain them have a vested interest in ensuring their continuing existence, even if it cannot be shown that they lead to improved services.
At the same time the state claims that ordinary citizens are now much more able to hold public bodies to account for the services they provide, citing the introduction of legislation on freedom of information. In the run-up to the establishment of the Scottish Parliament, for example, it was frequently asserted that the new body would be more accessible, open and responsive to the public than the old Scottish Office had been. Such good intentions are undermined, suggests Brooke, by the widespread use of public relations to manage perceptions and distort reality: 'Public relations is at best promotion or the manipulation of facts; at worst it is evasion and downright deception'.
Lazy journalists take official press releases at face value instead of doing their homework and checking on the claims that are made about policies and achievements. Employees who take their public responsibilities seriously and try to give honest information are liable to find themselves in trouble. Brooke gives examples of police officers and others who have been disciplined and sidelined for giving out information before it has been subject to the laundering process of the PR department.
She also cites disturbing cases of individuals who have refused to be fobbed off by local authorities or other public bodies when they have sought to have complaints addressed. In one case a woman who kept pressing about the police and council's failure to take any action about an act of vandalism which she had witnessed and reported was told that she would have a 'warning marker' placed against her name for a period of 18 months and that this information would be passed to other agencies. Despite all the political rhetoric about community involvement and public responsibility, anyone who expects there to be an effective official response when they contact the relevant authority may well be disappointed.
One of the main ways in which public access to information is obstructed is the use of anonymity.
Another of Brooke’s examples of the anti-democratic nature of major institutions relates to the experience of Andy Wightman, author of an important book on Scottish land ownership, 'Who Owns Scotland', first published in 1996. He wanted to update the book and produce a digitised version on the internet, providing a map which would show land boundaries.
He had to obtain permission from Ordnance Survey (OS) which has a virtual monopoly of UK geographic data. OS is regarded as a national body existing for the public good, but since 1999 it has operated as 'a trading fund – a New Labour creation whereby a public body pretends it is a private company'. Soon Wightman found himself in a series of Kafkaesque exchanges about licences, fees and copyright infringements. To add insult to injury, Brooke reports that since 2007 OS has spent more than £40,000 paying a lobbying company in an effort to stop the public from being able to access mapping data freely.
One of the main ways in which public access to information is obstructed is the use of anonymity. Call centre employees are instructed to give only their first name and even official letters quite often provide no clue as to the designation of the writer: an illegible scrawl at the bottom is not uncommon. Some local authority websites are very unhelpful when it comes to listing staff and their areas of responsibility. Brooke contrasts this with her experience in Seattle, where she grew up. There it is possible for citizens to go online and find the name, telephone number and e-mail address of every employee. Maintaining anonymity, she argues, is an abuse of power and an affront to democracy. Public officials should be accountable to the citizens who pay their salaries through taxation.
The analysis that the book offers is very relevant to the experience of the Scottish Review is its various encounters with government departments, health boards, housing associations and other bodies. Their disinclination to release information, their preference for taking important decisions behind closed doors, and their cynical use of PR spin is entirely consistent with the techniques reported by Brooke. Government has massive powers of 'narrative privilege' – that is, the ability to write official versions of decision-making processes which then become the 'received wisdom'. The fact that the 'received wisdom' may bear little relation to reality is not something that seems to bother many politicians and bureaucrats.
Brooke ends her book with a call to arms by every citizen. She urges all of us to 'ask questions, seek facts, challenge authority and don't accept silence for an answer'. Are the people of Scotland prepared to take up the challenge, or are the habits of deference to bureaucratic power so ingrained that we will continue to talk about our democratic traditions while subverting them through apathy?'

Prior to his retirement Walter Humes held professorships at the universities of Aberdeen, Strathclyde and West of Scotland. He is now a visiting professor of education at the University of Stirling.




